Privacy Notice

Effective Date: 1.7.2025

1. Who We Are

This Privacy Notice applies to the processing of personal data by Huisku Oy a company incorporated under the laws of Finland, with its registered address at Länsisatamankatu 31 (hereinafter “we” or “us”).

2. What Personal Data We Collect

We collect and process the following categories of personal data:

·      Identity and Contact Data: name, email address, phone number, postal address

·      Property and Service Data: property details, service preferences, work orders, vendor history

·      Platform Usage Data: logins, support tickets, user behavior, chat logs

·      AI Inferences: automated assessments or recommendations generated through AI features

·      Marketplace Data: transaction history, reviews, service assignments

·      Technical Data: IP address, device info, cookies, browser type

·      Payment Data: payment status, transaction IDs (note: card details processed by third parties like Stripe)

3. How We Collect Personal Data

We collect data:

·      Directly from you (e.g. registration, using the platform)

·      Automatically via our website and app (e.g. cookies, log files)

·      From third parties (e.g. booking platforms, service providers)

·      Via AI systems that generate inferred data for task coordination or predictions

4. Why We Process Your Data (Legal Bases)

5. Sharing Your Data

We share personal data with:

·      Sub-processors: e.g. hosting, payments (Stripe), analytics (Google)

·      Marketplace service providers: vendors involved in fulfilling your bookings

·      Third parties: if required by law, or with your consent

·      International Transfers: some data may be processed outside the EU/EEA with appropriate safeguards (e.g. Standard Contractual Clauses)

6. Use of AI and Automated Decision-Making

Our platform offers optional AI-powered features to assist in operational efficiency. These may include:

·      Automatic task assignment

·      Vendor recommendations

·      Schedule optimization

These features are not enabled by default and can be controlled by the Property Manager. All AI-driven decisions are limited to operational suggestions and do not have legal or similarly significant effects.

You may request a human review of any automated decision by contacting us.

7. Your Rights

Under the GDPR, you have the right to:

·      Access your data

·      Rectify incorrect data

·      Erase your data (“right to be forgotten”)

·      Object to processing

·      Restrict processing

·      Data portability

Withdraw consent (where processing is based on consent)

File a complaint with your local data protection authority

To exercise your rights, contact: hello@huisku.com

8. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and personalized content. You can manage cookies in your browser or via our cookie banner. For details, see our Cookie Policy.

9. Data Retention

We retain personal data only as long as needed:

·      For active customer relationships

·      For legal requirements (e.g. accounting)

·      Or until you request deletion

10. Security

We use technical and organizational measures to protect your data (e.g. encryption, access control). However, no system is 100% secure.

11. Children’s Data

Our platform is not intended for users under 16. We do not knowingly collect personal data from children.

12. Updates to This Notice

We may update this Privacy Notice to reflect changes to our practices or legal obligations. Latest version is always available on our website.

13. Contact

Huisku Oy
Email: hello@huisku.com