Huisku provides a software-as-a-service (SaaS) Platform that enables Customers to manage short-term rental operations such as task automation, workflows, communication, and internal coordination.
The Platform does not include a service marketplace or the ability to procure third-party service providers via the Platform. All Users must be at least 18 years of age and authorized to use the Platform on behalf of the Customer. The Customer remains responsible for all activities that occur under its accounts on the Platform.
2. Relationship of the Parties
Huisku acts solely as a software provider. Nothing in these Terms or the Agreement shall create an employment, partnership, joint venture, or agency relationship between Huisku and the Customer or any User.
The Customer is solely responsible for its own contractual relationships with property owners, guests, cleaners, and other partners.
3. User Responsibilities
Customers and Users must:
Maintain accurate and up-to-date account and billing information
Protect login credentials and access tokens
Notify Huisku without undue delay of any suspected unauthorized use or security breach
Comply with all applicable laws and regulations
Ensure the Platform is used solely within the permitted scope and for lawful purposes
The Customer is responsible for the actions and omissions of its Users.
Huisku may suspend or restrict access to the Platform in case of misuse, security risks, or suspected breaches of these Terms.
4. Account Information and Communications
Customers must ensure that all information provided to Huisku (including contact and billing details) is accurate and kept current.
By creating an account or using the Platform, Users consent to receive communications from Huisku related to the services, including:
Service announcements
Administrative messages
Billing notifications
Product updates and support communications
Communications may be delivered via email, phone, or in-platform notifications.
Marketing communications will only be sent in accordance with applicable law and may be unsubscribed from where required.
5. Fees and Billing
Fees are determined by the applicable Huisku Pricing Document (Schedule B), as updated from time to time in accordance with that docum Subscription fees are typically billed monthly in arrears, unless otherwise agreed (e.g., annual prepayments). The applicable billing frequency and payment method will be communicated to the Customer.
Except where otherwise required by mandatory law:
All fees are non-refundable, including for partial billing periods, unused capacity, or downgrades.
The Customer remains liable for all charges incurred up to the effective date of termination.
Payments may be made by credit/debit card (via Stripe or another payment processor) or by invoice (subject to Huisku’s approval of invoicing terms). The Customer agrees to comply with the terms of any applicable payment processor.
Huisku may suspend access to the Platform for overdue payments following a reminder, as further described in the Commercial Agreement.
6. Termination
The term of the Customer’s subscription is defined in the Commercial Agreement or ordering document.
Unless otherwise agreed:
Either party may terminate the subscription with thirty (30) days’ written notice.
Termination will become effective at the end of the then-current billing period.
The Customer’s access to the Platform will cease at that time.
No refunds will be issued for any remaining portion of the billing period or prepaid fees, except where mandatory law requires otherwise.
Either party may terminate the Agreement and these Terms for material breach if such breach is not remedied within a reasonable cure period after written notice.
Upon termination or expiry, Huisku may retain anonymized or aggregated data as described in Section 7 and 16, but will handle personal data in accordance with its Privacy Policy and applicable data protection law.
7. Data and Privacy
Huisku may collect, process, and use data in connection with the provision of the Platform in accordance with its Privacy Policy and applicable data protection legislation.
The Customer is responsible for ensuring it has a valid legal basis (such as consent, contract, or legitimate interest) to share any personal data with Huisku and to process such data using the Platform.
Huisku generally acts as a data processor with respect to personal data processed on behalf of the Customer and as a controller for certain usage data and Statistical Data as described below. The detailed roles and obligations may be further specified in a separate data processing agreement ("DPA"), where required.
Huisku may use anonymized or aggregated data for analytics, product development, improving the Platform, and internal reporting. Such data will not identify the Customer or any individual.
8. Limitations and Disclaimers
The Platform is provided on an “as is” and “as available” basis. Huisku does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.
To the maximum extent permitted by law, Huisku disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Customer acknowledges that:
The Platform depends on third-party infrastructure (such as hosting providers, PMS providers, booking channels, and APIs).
Downtime or issues in such third-party systems may affect the availability or performance of the Platform.
Huisku is not responsible for such third-party failures, as further described in Section 19.
Huisku’s liability is limited as set out in the Commercial Agreement.
9. Indemnification
The Customer agrees to indemnify, defend and hold harmless Huisku, its affiliates, and their respective directors, officers, and employees from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
The Customer’s or any User’s misuse of the Platform
The Customer’s breach of this Agreement or these Terms
The Customer’s violation of applicable laws or third-party rights (including data protection, intellectual property, or contractual rights)
Huisku will provide the Customer with prompt notice of any claim for which it seeks indemnification and reasonably cooperate at the Customer’s expense.
10. Insurance and Damage Claims
Huisku does not provide any insurance coverage (such as property, liability, or business interruption insurance) for the Customer, its properties, or its guests.
The Customer is solely responsible for obtaining and maintaining appropriate insurance for its operations, including any short-term rental properties and related activities.
Any damage claims related to the Customer’s operations, properties, or services are the responsibility of the Customer, and not Huisku.
11. Dispute Resolution
For Customers located outside Finland, any disputes arising out of or in connection with this Agreement or these Terms may, at Huisku’s election, be finally resolved by arbitration in accordance with the Rules for Expedited Arbitration of the Finland Chamber of Commerce.
The seat of arbitration shall be Helsinki, Finland, and the language of the arbitration shall be English.
Nothing in this clause prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.
For Customers located in Finland, disputes may be resolved by the courts of Finland, unless otherwise agreed.
12. Updates and Modifications
Huisku may update or modify these Terms of Service and any referenced documents from time to time, for example to:
Reflect changes in laws or regulations
Reflect changes in the Platform or new features
Address security, operational, or commercial reasons
Huisku will notify the Customer of material changes in advance, for example by email or in-platform notifications. Updated Terms will become effective at the start of the Customer’s next billing period, unless stated otherwise.
If the Customer does not agree to the updated Terms, the Customer may terminate the Agreement before the changes take effect, in which case the Customer’s subscription will end at the end of the then-current billing period. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the changes.
13. Third-Party Payment Processors
Huisku may use third-party payment processors (such as Stripe) to process payments. Huisku is not responsible for failures, outages, chargebacks, or other issues caused by such payment processors.
The Customer’s use of a payment processor may be subject to additional terms and privacy policies of that processor.
14. Force Majeure
Huisku shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, strikes, failure of utilities, internet or telecommunications outages, third-party hosting or PMS outages, governmental actions, or pandemics.
15. Marketing and Publicity Rights
Unless otherwise agreed in writing, the Customer grants Huisku the right to:
Use the Customer’s name and logo in its marketing materials, presentations, customer lists, investor reports, and online channels
Refer to the Customer as a user of the Platform
The Customer may opt out of such marketing use at any time by providing written notice to Huisku. Huisku will comply with such opt-out within a reasonable time.
16. Intellectual Property
All rights, title, and interest in and to the Platform, including all software, technology, features, trademarks, and documentation, are and shall remain the exclusive property of Huisku and/or its licensors. No rights are granted to the Customer other than the limited right to access and use the Platform as expressly set out in this Agreement and these Terms.
The Customer may not:
Copy, modify, adapt, translate, or create derivative works of the Platform
Reverse engineer, decompile, or attempt to derive the source code of the Platform, except where permitted by mandatory law
Remove or alter any proprietary notices or branding on the Platform
Use the Platform to build a competing product or service
Any data, insights, analytics, or communications generated through the Customer’s use of the Platform may be used by Huisku for operational, legal, analytical, or product development purposes, in accordance with its Privacy Policy and any applicable DPA.
Huisku may also collect and use anonymized or aggregated data derived from Platform usage ("Statistical Data") to support analytics, product development, and marketing. Statistical Data shall not identify the Customer or any individual.
17. Confidentiality
Each party agrees to keep all non-public, confidential, or proprietary information (“Confidential Information”) received from the other party strictly confidential.
Confidential Information may only be used for purposes of performing obligations under the Agreement and may not be disclosed to third parties except to employees, contractors, or professional advisors who need to know such information and are bound by similar confidentiality obligations.
These obligations remain in effect for three (3) years after disclosure, unless the information:
Becomes publicly available without breach of these Terms
Is independently developed without reference to the Confidential Information
Is lawfully received from a third party without confidentiality obligations
Is required to be disclosed by law or court order (provided that, where legally permissible, the receiving party gives prompt notice to the disclosing party to allow it to seek protective measures)
18. SLA (Service Level Agreement) Huisku will use commercially reasonable efforts to maintain a monthly uptime of 99.5% for the core Platform, excluding:
Scheduled maintenance windows
Circumstances described in Section 14 (Force Majeure)
Failures or outages in third-party PMS or external systems as described in Section 19
Issues caused by the Customer’s systems, network, or misuse
Support hours: Monday–Friday, 09:00–17:00 (EET/EEST), excluding Finnish public holidays.
Support response targets:
Critical issues (Platform down or severe degradation): initial response within 12 hours
Normal issues (functional bugs, UX issues, minor incidents): initial response within 48 hours
These response times are targets and not guarantees.
Where the parties have expressly agreed in the Commercial Agreement or a separate SLA on service credits for SLA breaches, such service credits shall be the Customer’s sole and exclusive remedy for any failure to meet the SLA targets.
19. API & PMS Integrations
Huisku may provide integrations with third-party Property Management Systems (PMS), booking channels, and other external APIs to enable automated workflows.
The Customer acknowledges and agrees that:
Huisku is not liable for failures, outages, changes, or performance issues caused by external systems, PMS providers, or booking channels.
Integrations may be subject to rate limits, usage restrictions, or changes imposed by the external provider.
The Customer is responsible for maintaining the validity, configuration, and security of any API keys, PMS credentials, and connection settings.
Huisku may temporarily or permanently disable an integration if required for security, stability, commercial, or compliance reasons.
20. Acceptable Use Policy
The Customer agrees not to misuse the Platform. Prohibited activities include, but are not limited to:
Accessing or attempting to access systems, data, or accounts without authorization
Introducing malware, viruses, or other harmful code
Scraping, extracting, or harvesting data in ways not permitted by Huisku or applicable law
Reverse engineering, decompiling, or attempting to obtain the source code of the Platform, except where permitted by mandatory law
Interfering with or disrupting Platform performance or security
Using the Platform for any activity that is illegal, fraudulent, or infringes third-party rights
Huisku may monitor usage of the Platform to ensure compliance with this Acceptable Use Policy and may suspend or terminate access in case of violations.
21. Entire Agreement and Severability
These Terms, together with the Commercial Agreement and the Huisku Pricing Document, form the entire agreement between Huisku and the Customer with respect to the subject matter.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.